Shipping & Delivery
Q: How long will it take to receive my order? A: Standard shipping takes 7-15 business days. Express shipping (3-5 business days) is available at checkout for select countries.
Q: Do you ship internationally? A: Yes! We ship worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Q: How can I track my order? A: Once your order ships, you’ll receive an email with a tracking number. You can also track your package in your account dashboard.
Returns & Exchanges
Q: What is your return policy? A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with original tags attached.
Q: How do I start a return? A: Log into your account, go to “Order History,” select the item(s) you want to return, and follow the instructions. Return shipping is free for defective or incorrect items.
Q: Can I exchange for a different size? A: Yes! We recommend placing a new order for the correct size and returning the original item for a refund to ensure the item you want doesn’t sell out.
Sizing & Fit
Q: How do I find my correct size? A: Check our detailed Size Guide on each product page. We provide measurements for bust, waist, hips, and length. When in doubt, we recommend sizing up for a relaxed fit.
Q: Are your sizes true to size? A: Most of our items run true to size, but fit varies by style. Check the “Fit” section on each product page for specific guidance (e.g., “Runs small, size up”).
Q: Do you offer plus sizes? A: Yes! Many of our styles are available in sizes XS-3XL. Use the size filter on collection pages to find your perfect fit.
Products & Care
Q: What materials are your clothes made from? A: We use high-quality fabrics including cotton, linen, silk blends, and sustainable materials. Each product page lists the exact fabric composition and care instructions.
Q: How should I care for my items? A: Care instructions are listed on each product page and garment tag. Generally, we recommend washing in cold water and hanging to dry to preserve fabric quality and color.
Q: Will the color look exactly like the photo? A: We do our best to ensure accurate color representation, but slight variations may occur due to different screen settings and lighting during photography.
Orders & Payment
Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Q: Can I modify or cancel my order after placing it? A: We process orders quickly, but contact us within 2 hours of placing your order and we’ll do our best to accommodate changes. After that, we cannot guarantee modifications.
Q: Is my payment information secure? A: Absolutely. We use SSL encryption and never store your full credit card details. All transactions are processed through secure, PCI-compliant payment gateways.
Account & Rewards
Q: Do I need an account to place an order? A: No, guest checkout is available. However, creating an account allows you to track orders, save favorites, and earn rewards points.
Q: Do you have a loyalty program? A: Yes! Join our rewards program to earn points on every purchase, get birthday discounts, and access exclusive sales. Sign up is free.
Promotions & Discounts
Q: How do I use a discount code? A: Enter your code in the “Discount Code” box at checkout and click “Apply.” Only one code can be used per order unless otherwise specified.
Q: Why isn’t my discount code working? A: Check the expiration date and terms. Some codes exclude sale items or require a minimum purchase. Contact us if you believe there’s an error.